Privacy Policy

1. Information we collect

The information we collect depends on how you use Cartavia.

Account information

We may collect:

• your email address;
• your name or display name;
• account identifiers;
• authentication information;
• information provided through Sign in with Apple, Google Sign-In, or another supported authentication provider;
• and account status and settings.

We do not receive your Apple ID or Google password.

Meal-planning and preference information

To personalize Cartavia, we may collect information you choose to provide, including:

• household size;
• grocery budget;
• meal preferences;
• diets and dietary preferences;
• food allergies;
• foods you dislike or enjoy;
• preferred cuisines;
• spice preferences;
• cooking skill;
• preferred cooking time;
• available kitchen equipment or appliances;
• leftover preferences;
• serving preferences;
• and other meal-planning choices.

Some information, such as allergies or dietary information, may be considered sensitive information under certain laws.

We use this information to provide the features you request and personalize your Cartavia experience.

Kitchen and grocery information

We may collect and store information such as:

• foods and ingredients in your Kitchen;
• quantities and units;
• estimated freshness information;
• grocery lists;
• checked or removed grocery items;
• preferred grocery stores;
• estimated grocery prices;
• package sizes;
• shopping and meal-plan information;
• and information extracted from receipts you choose to scan or upload.

Recipe and Cookbook information

We may collect:

• recipes you save or create;
• recipes Cartavia recommends or generates;
• recipe links you choose to import;
• imported recipe text;
• ingredients and instructions;
• serving information;
• recipe ratings;
• favorites;
• notes;
• meal plans;
• recipe preferences and interactions;
• and cookbook pages or other recipe images you choose to upload.

Photos, scans, and uploaded files

If you use scanning or importing features, we may process:

• receipt photos;
• cookbook-page photos;
• images from your device that you choose to upload;
• PDFs or other supported files;
• and information extracted from those materials.

We do not access your entire photo library merely because you upload a photo.

Access is subject to the permissions you grant through your device.

Store and location information

Cartavia may collect:

• the ZIP code you enter;
• grocery stores you select;
• store search terms;
• and general location information needed to provide local store or pricing features.

Cartavia currently uses the ZIP code or store information you provide rather than continuously tracking your precise GPS location.

If a future version of Cartavia requests access to your device location, we will request permission through your device before accessing it and will use location information only as disclosed at that time.

Device, technical, and usage information

When you use Cartavia, we or our service providers may automatically receive limited technical information, such as:

• device and operating-system information;
• app version;
• browser type;
• IP address;
• timestamps;
• pages or screens viewed;
• feature interactions;
• crash information;
• diagnostic information;
• performance information;
• and security or authentication events.

We use this information to operate, secure, troubleshoot, understand, and improve Cartavia.

Notifications

If you allow push notifications, we may receive and store a device push-notification token so that Cartavia can send notifications you have enabled.

Notifications may include things such as:

• recipe-import status;
• reminders;
• Kitchen or use-soon reminders;
• account or service information;
• and other Cartavia features you choose to enable.

You can control notifications through your device settings.

Support and communications

If you contact Cartavia, submit a support form, or use an in-app Report or feedback feature, we may collect:

• your name;
• email address;
• message;
• screenshots you provide;
• recipe or product information related to your report;
• device or app information useful for troubleshooting;
• and our communications with you.

Subscription and purchase information

If you purchase Cartavia Premium or another paid feature through Apple, Google, or another payment provider, that provider processes your payment information.

Cartavia generally does not receive your full credit-card or debit-card number.

We may receive information necessary to manage your subscription, such as:

• subscription status;
• product or plan purchased;
• purchase or transaction identifier;
• renewal or expiration status;
• and information needed to verify your entitlement to paid features.

2. How we collect information

We collect information from several sources.

Information you provide directly

This includes information you enter into Cartavia, such as your account information, preferences, Kitchen items, recipes, grocery information, uploaded images, support requests, and ratings.

Information generated through your use of Cartavia

We may generate or record information about meal plans, recommendations, grocery lists, recipe interactions, feature usage, diagnostics, and other activity necessary to provide and improve Cartavia.

Information from connected or third-party services

We may receive limited information from services you choose to use with Cartavia, such as:

• Apple or Google for authentication;
• Apple, Google, or another provider for subscription status;
• maps or store-search providers;
• grocery or product-data providers;
• and other services needed to provide Cartavia features.

3. How we use your information

We use information to:

• create and maintain your account;
• authenticate you;
• build personalized meal plans;
• recommend recipes;
• remember your food and recipe preferences;
• apply diets, allergies, dislikes, and other preferences;
• create and manage grocery lists;
• operate Kitchen Memory;
• account for ingredients you already have;
• estimate grocery quantities and package sizes;
• estimate grocery prices and budgets;
• recommend budget-friendly meal changes;
• import and organize recipes;
• process cookbook pages and receipts;
• create Cook with what I have suggestions;
• provide nutrition and recipe information;
• personalize future recommendations based on ratings and interactions;
• identify suitable recipes based on available cooking equipment;
• find relevant grocery stores;
• provide customer support;
• send notifications you have allowed;
• diagnose crashes, bugs, and technical problems;
• secure the Service and prevent abuse or fraud;
• analyze and improve Cartavia;
• develop new Cartavia features;
• comply with legal obligations;
• and enforce our Terms of Service.

We do not use allergy, dietary, Kitchen, or recipe information to target you with third-party advertising.

4. Artificial intelligence and automated processing

Some Cartavia features use artificial intelligence, machine learning, image-processing technology, or other automated systems.

These features may include:

• recipe generation;
• personalized meal recommendations;
• recipe importing;
• ingredient extraction;
• receipt scanning;
• cookbook-page scanning;
• Cook with what I have;
• ingredient matching;
• recipe substitutions;
• nutrition estimates;
• product matching;
• recipe descriptions;
• recipe images;
• and other personalization features.

When necessary to provide one of these features, relevant information may be sent to third-party technology providers that process information on our behalf.

For example, depending on the feature, the information processed may include:

• recipe text;
• recipe links;
• ingredients;
• cookbook-page images;
• receipt images;
• dietary preferences;
• allergies;
• Kitchen ingredients;
• and other information needed to return the result you requested.

We require service providers to handle information in accordance with their agreements with us and applicable law.

We do not authorize our service providers to use information provided through Cartavia to advertise to you on our behalf.

Where required by applicable law or platform rules, Cartavia will request permission before sending personal information to a third-party AI service.

Automated results can make mistakes.

Review recipes, ingredients, allergens, nutrition information, product information, and other automated results before relying on them.

5. Location, grocery stores, products, and pricing

Cartavia may use the ZIP code, store, or location information you provide to:

• identify nearby grocery stores;
• provide store search results;
• estimate local grocery prices;
• identify products or package sizes;
• and compare estimated grocery costs.

Store search may rely on third-party mapping or location services, which may receive information such as your ZIP code or search query in order to return results.

Grocery pricing and product information may also be obtained from third-party grocery, retailer, or product-data providers.

Prices, package sizes, inventory, promotions, and product availability can change and may not reflect what you ultimately find in a store.

6. Cookies and similar technologies

Our website may use cookies or similar technologies that are necessary to:

• keep you signed in;
• maintain your session;
• remember settings;
• protect account security;
• and operate the Service.

We may also use limited analytics or diagnostic technologies to understand performance and improve Cartavia.

If our use of cookies or tracking technologies materially changes, we will update this Privacy Policy and provide any choices or notices required by law.

7. When we share information

We do not sell your personal information.

We may disclose information to the following categories of recipients when necessary to operate Cartavia.

Hosting and infrastructure providers

Providers that host Cartavia, databases, files, servers, or other technical infrastructure may process information on our behalf.

AI and automated-processing providers

Providers may process information needed to perform recipe generation, importing, scanning, matching, image generation, or other automated features.

Authentication providers

If you choose Sign in with Apple, Google Sign-In, or another supported authentication method, those providers process authentication information under their own policies.

Mapping and location providers

Providers may receive ZIP codes, store queries, or other information needed to provide nearby-store and location-search functionality.

Grocery, retailer, and product-data providers

Providers may process search terms, products, stores, or related information to provide pricing, package-size, product, or retailer information.

App stores and payment providers

Apple, Google, or another payment provider may process subscription and transaction information for purchases made through their platforms.

Notification providers

Push-notification services may process device tokens and technical information needed to deliver notifications you enable.

Analytics, security, and diagnostic providers

Providers may process limited device, usage, crash, or security information to help us understand performance, detect problems, and protect the Service.

Professional advisers

We may disclose information when reasonably necessary to lawyers, accountants, auditors, insurers, or similar professional advisers.

Legal and safety reasons

We may disclose information if we reasonably believe disclosure is necessary to:

• comply with applicable law, regulation, subpoena, court order, or other legal process;
• respond to lawful government requests;
• protect the rights, safety, or property of Cartavia, our users, or others;
• investigate fraud, abuse, or security incidents;
• or enforce our Terms of Service.

Business transactions

If Cartavia is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.

8. Sale, advertising, and tracking

Cartavia does not sell your personal information.

Cartavia does not currently use your personal information for third-party targeted advertising or cross-context behavioral advertising.

We do not currently sell or share personal information in exchange for money or for cross-context behavioral advertising as those concepts are defined under applicable U.S. state privacy laws.

If these practices change, we will update this Privacy Policy and provide any legally required notices and choices before implementing the change.

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining security, resolving disputes, complying with legal obligations, and enforcing agreements.

In general:

• Account information is retained while your account remains active.
• Meal plans, Kitchen information, Cookbook content, ratings, preferences, and other account content are generally retained while your account remains active or until you delete the information or your account.
• Support communications may be retained for as long as reasonably necessary to resolve issues, maintain support records, and protect against fraud or misuse.
• Security, diagnostic, and technical records may be retained for a reasonable period for security, troubleshooting, abuse prevention, and service improvement.
• Subscription and transaction records may be retained as required for accounting, tax, fraud-prevention, legal, or compliance purposes.

When information is no longer reasonably necessary, we delete it, de-identify it, or otherwise dispose of it in accordance with our practices and applicable law.

Information may remain temporarily in backup systems after deletion until those backups are overwritten or deleted through our normal backup processes.

We may retain information longer where required by law or where reasonably necessary to establish, exercise, or defend legal claims.

10. Deleting your account and data

You may request deletion of your Cartavia account at any time.

In the Cartavia app, open: Settings → Delete my account and follow the confirmation steps.

Deleting your account is intended to permanently delete or de-identify personal information associated with your active Cartavia account, such as:

• meal plans;
• Kitchen information;
• Cookbook content;
• saved recipes;
• ratings;
• preferences;
• grocery lists;
• and notification tokens.

Certain information may be retained where necessary for legal, security, fraud-prevention, accounting, transaction-record, or dispute-resolution purposes.

You may also contact support@cartavia.net to request deletion or ask questions about your information.

Deleting your Cartavia account does not necessarily cancel a subscription purchased through Apple, Google, or another provider.

Subscription cancellation must be completed through the provider where you purchased it.

11. Your privacy choices

Depending on the features you use, you may be able to:

• update account information;
• change meal and dietary preferences;
• edit or delete Kitchen items;
• remove saved recipes;
• change ratings or favorites;
• control notifications;
• revoke device permissions;
• delete your account;
• and contact us regarding your personal information.

Notifications

You can turn Cartavia notifications on or off through your device settings.

Photos and device permissions

You can manage access to photos, location, notifications, or other device permissions through your device settings.

Disabling a permission may prevent certain Cartavia features from working.

Account deletion

You may delete your account through Cartavia as described above.

12. Your privacy rights

Privacy rights vary depending on where you live.

Subject to applicable law, you may have the right to:

• know or access personal information we maintain about you;
• request a copy of your personal information;
• correct inaccurate personal information;
• delete personal information;
• obtain certain information in a portable format;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• opt out of certain sales, sharing, or targeted advertising;
• appeal certain privacy-request decisions;
• and exercise your privacy rights without unlawful discrimination.

Because Cartavia does not currently sell personal information or use it for cross-context behavioral advertising, there may be no sale or targeted-advertising activity for you to opt out of.

To make a privacy request, contact: support@cartavia.net Please describe your request and provide enough information for us to identify the relevant account.

We may need to verify your identity before completing certain requests.

We may deny or limit a request where permitted or required by law, and we will explain our decision where legally required.

Authorized agents may submit requests where applicable law permits them, subject to appropriate verification.

13. Sensitive information

Information you provide about allergies, diets, or related dietary needs may be considered sensitive personal information under some privacy laws.

We use this information to provide and personalize Cartavia features you request, such as filtering recipes and meal recommendations.

We do not use this information to infer unrelated characteristics about you or to target third-party advertising.

14. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include encryption in transit, authentication controls, access controls, and other security practices appropriate to the Service.

However, no website, application, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials secure and for notifying us if you believe your account has been compromised.

15. Children’s privacy

Cartavia is a general-audience service and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 without legally required authorization, we will take reasonable steps to delete it.

If you believe a child under 13 has provided personal information to Cartavia, contact us at: support@cartavia.net Users who are minors but are permitted to use Cartavia should do so with any consent required from a parent or legal guardian under applicable law.

16. Third-party websites and services

Cartavia may contain links to or interact with websites, retailers, social platforms, app stores, authentication services, or other services operated by third parties.

This Privacy Policy applies to Cartavia and does not control the privacy practices of third parties.

When you use a third-party service, its privacy policy and terms may apply.

We encourage you to review the privacy practices of third-party services you choose to use.

17. International users

Cartavia is currently designed primarily for users in the United States.

If you access Cartavia from another country or region, your information may be processed or stored in the United States or other locations where our service providers operate.

Where required by applicable law, we will use appropriate safeguards for transfers of personal information between countries.

Availability of Cartavia features may vary by location.

18. Changes to this Privacy Policy

We may update this Privacy Policy as Cartavia changes.

When we update it, we will revise the Last updated date at the top of this page.

If we make material changes, we may provide additional notice through Cartavia, by email, or through another reasonable method when required.

We encourage you to review this Privacy Policy periodically.

19. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Cartavia LLC

Email: support@cartavia.net

Support: https://cartavia.net/support